Terms & Conditions

1. Acceptance of Terms

By accessing our website, engaging our services, or entering into any agreement with AI Lab Australia PTY LTD (trading as "LEADOZ"), you agree to be bound by these Terms & Conditions. If you do not agree to all terms, you must not use our services. These terms are governed by the laws of New South Wales, Australia.

2. Services Offered

We provide the following digital marketing and technology services:

• Website Design & Development: Custom websites, e-commerce platforms, landing pages
• Search Engine Optimization (SEO): Local SEO, Google Business Profile optimization, content optimization
• Digital Marketing: Google Ads, Meta/Facebook advertising, social media marketing
• AI Automation: Chatbots, voice assistants, automated lead capture systems
• Lead Generation: Conversion optimization, funnel development, analytics setup
• Ongoing Support: Website maintenance, performance monitoring, reporting

3. Service Commitments & Limitations

3.1 Visibility Improvement Commitment

We are committed to improving your online visibility through our proven strategies and techniques. However, search engine rankings and digital marketing results depend on many factors beyond our control, including:

• Search engine algorithm changes
• Competitor activities and market conditions
• Industry-specific factors and seasonality
• Quality and accuracy of information provided by the client
• Client adherence to our recommendations

3.2 Performance Expectations

While we work diligently to achieve strong positions in search results and improved local presence, we cannot guarantee specific rankings, traffic volumes, or conversion rates. All marketing activities involve inherent risks and variables beyond our control.

3.3 Timeline Estimates

Project timelines are estimates based on typical project scope and complexity. Actual completion dates may vary due to client feedback cycles, content provision delays, technical complexities, or third-party dependencies.

4. Client Obligations

4.1 Information Provision

Clients must provide:

• Accurate business information and contact details
• Access to necessary accounts (Google Business, website hosting, social media)
• Timely feedback and approvals during project phases
• Content, images, and materials as requested
• Compliance with all applicable laws and regulations

4.2 Content Responsibility

Clients are responsible for ensuring all provided content is accurate, legal, and does not infringe on third-party rights. Clients warrant they have the right to use all provided materials.

5. Payment Terms

5.1 Project Fees

Initial project fees are due as outlined in your specific service agreement. Generally:

• 50% deposit required to commence work
• Remaining balance due upon project completion
• Payment terms: Net 7 days from invoice date

5.2 Monthly Retainers

Ongoing service retainers are billed monthly in advance. Services include website maintenance, SEO activities, and performance monitoring as specified in your service agreement.

5.3 Late Payments

Overdue accounts may incur a monthly service charge of 2% or the maximum allowed by law, whichever is less. Continued non-payment may result in service suspension.

6. Intellectual Property

6.1 Client Content

Upon full payment, clients retain ownership of their business content, logos, and proprietary materials. However, AI Lab Australia retains the right to use developed methodologies, code frameworks, and non-client-specific materials in future projects.

6.2 Development Materials

AI Lab Australia retains ownership of all development tools, proprietary software, templates, and methodologies created or used in service delivery.

6.3 Portfolio Rights

We reserve the right to use completed projects as portfolio examples and case studies for marketing purposes, unless specifically restricted by written agreement.

7. Service Termination

7.1 Client Termination

Clients may terminate ongoing services with 30 days written notice. No refunds will be provided for work completed or services rendered. Monthly retainers are non-refundable once the service period has commenced.

7.2 Our Termination Rights

We may terminate services immediately if:

• Payment obligations are not met
• Client breaches these terms
• Requested work violates laws or our ethical standards
• Client conduct is abusive or unreasonable

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• Total Liability Cap: Our total liability for any claim is limited to the total amount paid by the client in the 12 months preceding the claim
• Consequential Damages: We exclude liability for indirect, consequential, special, or punitive damages, lost profits, or business interruption
• Third-Party Services: We are not liable for failures or issues with third-party services (hosting, payment processors, advertising platforms)
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control

8.1 Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law where doing so would be prohibited.

9. Indemnification

Clients agree to indemnify and hold harmless AI Lab Australia PTY LTD, its directors, employees, and agents from any claims, damages, or expenses arising from:

• Content provided by the client
• Client's breach of these terms
• Client's violation of applicable laws
• Claims of intellectual property infringement related to client materials

10. Privacy & Confidentiality

Both parties agree to maintain confidentiality of proprietary information. Our data handling practices are governed by our Privacy Policy, which complies with Australian Privacy Principles.

11. Dispute Resolution

11.1 Good Faith Resolution

Parties agree to first attempt resolution of disputes through good faith negotiations and direct communication.

11.2 Mediation

If direct negotiation fails, disputes will be referred to mediation before pursuing legal action.

11.3 Jurisdiction

These terms are governed by NSW law, and any legal proceedings must be commenced in NSW courts.

12. Revisions & Amendments

As specified in your service agreement, we include one (1) round of revisions for project deliverables. Additional revisions may incur extra charges at our current hourly rates.

We reserve the right to modify these terms with 30 days notice. Continued use of our services constitutes acceptance of modified terms.

13. General Provisions

13.1 Entire Agreement

These terms, together with any specific service agreements, constitute the entire agreement between parties.

13.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

13.3 Assignment

Clients may not assign their rights under these terms without our written consent. We may assign our rights to affiliated entities.

14. Contact Information

For disputes that cannot be resolved directly, you may contact NSW Fair Trading at www.fairtrading.nsw.gov.au or the Australian Competition and Consumer Commission at www.accc.gov.au.