Privacy Policy

1. Introduction

AI Lab Australia PTY LTD (trading as "LEADOZ") is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our website design, SEO, digital marketing, and AI automation services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Details: Name, business name, phone numbers, email addresses, postal addresses
• Business Information: Industry type, services offered, website URLs, business goals
• Project Requirements: Budget range, timeline preferences, specific service needs
• Communication Records: Emails, phone calls, meeting notes, service correspondence
• Payment Information: Billing details, payment methods (processed securely via third-party providers)
• Technical Data: IP addresses, browser type, device information, website usage analytics

2.2 Cookies and Tracking

Our website uses cookies and similar technologies for analytics, performance optimization, and improving user experience. We use Google Analytics and other tools to understand website usage patterns and improve our services.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing website design, SEO, digital marketing, and AI automation services
• Project Management: Planning, executing, and monitoring your digital marketing campaigns
• Communication: Responding to inquiries, providing project updates, technical support
• Business Operations: Billing, accounting, legal compliance, dispute resolution
• Marketing: Sending relevant service updates, industry insights (with your consent)
• Legal Compliance: Meeting our obligations under Australian law and industry regulations
• Service Improvement: Analyzing usage patterns to enhance our services and website functionality

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in delivering our services:

• Web Hosting: Secure cloud hosting providers for website and data storage
• Email Services: Email marketing and communication platforms
• Analytics Tools: Google Analytics, Facebook Pixel, and similar tracking services
• Payment Processors: Secure payment gateways for billing and transactions
• CRM Systems: Customer relationship management platforms for project coordination
• AI Platforms: Trusted AI service providers for automation and chatbot services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and business interests.

4.3 Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred as part of business assets.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Staff training on data protection protocols
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally:

• Active Clients: Throughout the service relationship and for 7 years after completion
• Prospective Clients: Up to 2 years from last contact
• Financial Records: 7 years as required by Australian tax law
• Marketing Communications: Until you unsubscribe or opt-out

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint about our handling of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your information in a commonly used format

To exercise these rights, contact us at info@ailabaustralia.com or 0416 883 436.

8. International Data Transfers

Some of our service providers may be located overseas (including USA, Europe). We ensure that any international transfers comply with Australian privacy law and that adequate protection measures are in place.

9. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent website notice.

11. Contact Information

If you have concerns about our privacy practices, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.